We welcome and encourage customer feedback on all aspects of our service as this helps shape our improvement plan. We may not always get it right however we are committed to continuous improvement. If you could spare 5 minutes to tell us what you think please leave us feedback on the relevant Google Reviews profile below.

Stuart Vestaskew
Stuart V.
19:30 27 Nov 24
Use the gym about 3 times a week, pay a monthly subscription, very fair price, good range of equipment, would definitely recommend to anyone wanting to look after their body a bit more.
Elizabeth Trim
Elizabeth T.
17:45 20 Nov 24
Always good with friendly helpful staff b
Hazel Burkett
Hazel B.
12:05 10 Nov 24
Enjoyable swim at 9 am this Sunday not too busy friendly atmosphere.
Ed Brann
Ed B.
15:42 21 Oct 24
The gym in dragonfly leisure at Writhlington is staffed by a friendly team, who are always eager to lend a hand or just to encourage. The equipment is very well maintained and kept very clean. There is a good array of equipment, and all are demonstrated by the staff before letting you lose on your own. A body scan was taken, and an exercise program designed for my issues, I have been going for 6 months and can see a definite improvement in my body and my mental state. I can't recommend more highly.Update.Dragonfly Leisure has increased the size of the gym. The new areas are fantastic they have added numerous machines, and the extra space means that even when really busy, you still have room to exercise without being under each other's feet.Dragonfly Leisure has done a cracking job. The gym is top-notch it's a pleasure to go there. Well done, and thank you.
Ken Scully
Ken S.
10:01 20 Oct 24
Pleasant professional staff. Spacious facility, clean and appropriate lighting. All good
James Hennefeld
James H.
09:00 19 Oct 24
The very best gym deal out there. Hands down.
Becky Gunthorpe
Becky G.
14:06 16 Oct 24
I have had the pleasure of using both writhlington and Norton for years before I became a member my son enjoy many of his own friends birthday parties at writhlington/go bananas one he grew out go bananas her enjoyed the laser tag and ninja assault course which amazing weather you are a child or and adult.I became a member just over 3yrs ago just after Covid and my son going back to full time education. And I just say it has help my fitness journey so much. I struggle with my anxiety and other physical restrictions. The staff have made me feel nothing welcome comfortable and help me to get the most out of the facilities without triggering any of my physical restrictions.and when I am struggling helping find something else.My son also has swimming lessons here and when he started 2 and half years ago he couldn’t swim now is half way through his stage 4.So in short would definitely recommend both place 100%
Hannah Jenkins
Hannah J.
13:51 16 Oct 24
I was really nervous to join the gym and swimming but as soon as I joined the staff are amazing really helpful and friendly. If they can't help they will find someone who can. They are incredible with my son who has additional needs he does swimming lessons xx
China Fish
China F.
19:20 15 Oct 24
Absolutely love their classes. It's enriched my life joining this gym. TRX is brilliant and I love Jason's classes too- lots of positive energy. Recommend!
Kate K
Kate K
18:45 15 Oct 24
Brilliant gym, staff and members !
Claire
Claire
17:46 15 Oct 24
Amazing friendly staff, always happy to help in all areas, very approachable. Swimming instructors do a fantastic job, would highly recommend swimming lessons my 3 year old and 5 year old can't wait every week. The coffee is a great bonus while they swim.
Emma Leadbeater
Emma L.
17:40 15 Oct 24
Classes at the gym are brilliant. Inclusive. Fun. Sociable. Personal trainers are amazing!
Cheryl Wiltshire
Cheryl W.
17:39 15 Oct 24
Absolutely love the On Demand classes and all the virtual classes, plenty of choice to suit all abilities and those with busy schedules, from half hour classes to an hour. On demand allows you to choose your class when you arrive depending on what area you would like to focus on. A great atmosphere to workout in small classes or even alone. We are so lucky to have these facilities on our doorstep.
Holli Lewis
Holli L.
17:29 15 Oct 24
Best place around to go. Always met with happy, helpful and friendly staff.The gym is fab , the equipment is always clean and in good condition.The swimming pool with the steam room is a great place to relax .All the fitness classes are great . But I have to say TRX with lotte is by far my favourite. Lotte is warm, kind and bubbly . You can clearly see she wants to improve your health and fitness but she also invests in you as a person . She will Always check in at every class to see how you are . She makes the classes fun and you leave TRX feeling shattered ( in a good way) and feeling good about yourself .
Kerrie Winsley
Kerrie W.
17:20 15 Oct 24
I have been going to Lotties TRX class for a couple of years and love it. The gym and other facilities are also really good.
alice lye
alice L.
17:00 15 Oct 24
I have been attending trx classes at msn for quite some time.Lotte welcomes all levels and ages which makes the room buzz.I have made lots of friends and enjoyed feeling part of something that makes us feel good.The gym is great, I use it regularly..... lots of support on hand available if you want it, if you don't, you aren't hassled.Great place to go to feel better! Thanks Dragonfly... highly recommended.
Amie Dera
Amie D.
16:52 15 Oct 24
Great place to learn to swim, my daughter started when she was 4 and loved it. Although being in group sessions she lacked concentration but dragonfly leisure understood this and were able to accommodate us with having 1-2-1 lessons very promptly. She has now passed stage 3 and continuing swimming with the school in top set thanks to having 1-2-1 lessons.
Margaret Pugh
Margaret P.
09:40 08 Oct 24
I have been using the facilities since 1986 and they have got better with every change. I swim and do 5 classes a week. All the instructors are lively and ensure you do the exercises correctly. Well done
Ricky T
Ricky T
14:54 03 Oct 24
I visit here weekly with work. The staff are very friendly and understanding. I’ve only swam. I haven’t used any other facilities. Good steam room. Clean changing rooms and pool. Food and drinks are quite steep but at least the option is there.
nicolaepirlea
nicolaepirlea
10:47 24 Sep 24
It's a good gym, quite large and well organised. It has everything except a punching bag. Everything is very clean and the staff is friendly and helpful. Whenever I want to use a punching bag I go to their other site in Writhligton.
Michael Thomas
Michael T.
10:49 14 Sep 24
The best leisure centre in the area
Briony Johnson
Briony J.
17:31 11 Sep 24
I joined when I moved down here when I got really sick and had a baby over 8 years ago and it’s been a life saver - I first met Lotte when I went to a post natal exercise class 8 and a half years ago and my baby was not having any of it - Lotte swept in and looked after my screaming newborn for 45 minutes so I could do the post natal exercise class! I’ve been coming every week day (and sometimes weekends if I can get someone to looks after my kiddo) for over 8 years and the staff are so lovely - my son adores Lotte and Shannon and has been having swimming lessons for 4 ish years ? Can’t remember how long but I’d be lost without this gym! I do Spin with Emily / Becky / Lotte - all three are fabulous. Jason / Bev for Body Pump / Core - which are excellent classes. Jason’s upbeat attitude especially on a Monday morning really cheers me up! Bev’s yoga is great. Oh and TRX with Lotte is also amazing! Would really have struggled mentally if I hadn’t felt so welcomed here and if I hadn’t met Lotte - she’s now a really good friend of mine! And on a weekend my son and I cycle down to MSN gym to use the pool and the toys & floats session my son loves - even now he’s 8! The only negative about the pool is it can be quite chilly sometimes and the changing room floor can be a bit gross but I always see the staff mopping the floor and cleaning the toilets etc I think it’s more the other parents go into the changing rooms to get their kids changed for lessons / collect them after lessons and don’t put the plastic over shoes (which are provided literally opposite the door) on over their own muddy shoes!Love the refurbished gym - plenty of space and you don’t get in each other’s way when using the barbell or free weights. The car park can be a bit packed when the gym is busy or there are lots of swimming lessons on but there is a huge car park much bigger than the other gyms in the area so not sure what the gym can do about it, and if the council implement no free parking in MSN then I can’t see the parking situation becoming any easier but that’s not the gyms fault !We are so lucky to have this place especially post Covid when loads of gyms and sports centres have shut down, it’s such a social hub as well as a gym. Would have no hesitation in recommending it.
Laura Nash
Laura N.
10:02 11 Sep 24
Love the classes on offer.Lotte offers a fantastic TRX class. Her passion, enthusiasm and support makes you come back for more.Fantastic instructor
Gary Wood
Gary W.
06:00 30 Aug 24
Well equipped gym. Reasonable priced. Friendly and helpful staff
Kelly Powell
Kelly P.
18:41 23 Aug 24
My son went to his ever holiday club today and we were both really anxious, I had my doubts he'd stay...but immediately upon arrival harry greeted us and was amazing with my son, he really welcomed him and knew exactly how to reassure us both he was so lovely.My son absolutely loved his day and will definitely be returning next year 👍🏼
Loulou Mc
Loulou M.
13:25 17 Aug 24
Nice facilities,friendly people and good prices for food,drink and sessions,will come back.
Hazel Burkett
Hazel B.
09:10 08 Aug 24
Lovely eay morning swim at 7.00 a.m. Steam Room makeover looks good and not too busy or competitive!
Jason Clinic
Jason C.
08:11 05 Aug 24
Great value for money. Been a member here for years, gym is suitably well kitted out for most users, some rest classes too.
Jason Clinic
Jason C.
08:10 05 Aug 24
Been a member here and Norton for years. Really good value for money, friendly staff. Kids also do lots of clubs. Pity they shut the soft play though
Glenn Cherry
Glenn C.
20:52 02 Aug 24
Out for a walk in the afternoon heat, popped in for a quick drink. Very pleasant service lovely atmosphere enjoyed the visit
Angela Heal
Angela H.
18:42 06 May 24
Good but limited times for using the pool when I want to.
Kelly Powell
Kelly P.
20:25 05 May 24
All the classes I've been to are great and the staff are really knowledgeable and lovely...I particularly love Jason's style he's really fun and energetic and makes excerise a pleasure and not a chore, he makes me laugh and his class is perfect to start my day.I also love attending Emily's post class she's always bringing fresh ideas to the group and really understands what excerises work for post pregnancy even if your almost 4 years down the line like me, my son adores her and loves coming to post class just as much as I do!
Graham Lee
Graham L.
17:36 17 Apr 24
This is a great gym, swimming pool complex. Really good value for money but notwithstanding that it is the staff that make it, friendly, professional and motivational when and if you need it. Well recommended and good work team. Appreciate it.
Dawn Robertson
Dawn R.
10:00 16 Apr 24
Absolutely loving the classes and people!!
Danny-Joe Ferriman
Danny-Joe F.
17:38 12 Apr 24
First time down there in years, went to meet management for something got shown around, facilities easily best in the area and in my opinion surpass the higher end gyms like Nuffield.
debbie wait
debbie W.
07:06 08 Apr 24
Amazing pump class on Sunday morning with Amy. Varied, sweaty, and throughly enjoyable. Definitely recommend
Lola Brocklehurst
Lola B.
11:11 07 Apr 24
All the facilities are clean and updated, and all the staff are lovely.I would definitely recommend going there!
Jamie Tovey
Jamie T.
14:50 24 Mar 24
Only used the swimming facilities but changing rooms/lockers and shower facilities are ample and always in good order.
Aleece Hoelscher
Aleece H.
20:51 03 Mar 24
We very recently had a Ninjair party for our son here, and I can’t say enough good things about the facilities and staff. The place is extremely clean, and run very efficiently. Even with a timing mix up that was completely my fault, the staff at dragonfly leisure centre went above and beyond to make sure my son and his friends had an amazing time and didn’t miss out on anything. Having a dedicated party room and party host makes everything much easier on the parents as well! I will definitely be back and will certainly recommend DLC to other parents looking to host birthday parties!
Leanne Coates
Leanne C.
13:39 14 Feb 24
My little one enjoyed the under 3s softplay. It's a shame older kids kept coming in and playing and this is not monitored at all. The food and drink took quite awhile to come and came in 3 stages but they did start with the little ones food first.
Rebecca Murray
Rebecca M.
06:59 12 Feb 24
Used the spa £6 for half an hour . Lovely and clean ,was small but done the job ,only downside u had to go in the corridor to get there .
Lee Matthews
Lee M.
20:02 28 Jan 24
Really good place to go for a lot of activities and fitness
Martha Vest
Martha V.
13:04 26 Jan 24
This place is absolutely brilliant for toddlers.Unsettingly, it's closing down to make way for a Gym expansion. They say it's because it's not busy, but it's not that, it's always busy. They could put their prices up slightly but obviously there's more money in Gyms them toddlers.This is a travesty!
Dan Carter
Dan C.
18:30 19 Jan 24
Great place for children's parties. Particularly enjoyed laser tag
Chelsea Cameron
Chelsea C.
19:51 11 Jan 24
Hosted my sons 6th birthday party in the soft play this evening. Very well run, everything went smoothly and staff were very polite and helpful with setting up and tidying away. Lovely time had by all 🥰 thank you.
Jonathan Offler
Jonathan O.
07:21 24 Dec 23
I have been a member of the gym here for a few months and I have to say it's great . Friendly and helpful staff and a nice atmosphere. Very clean and warm. The only thing I would say is that there is a lot more space for weights and it would be nice to see a few more machines.
Ian Cook
Ian C.
14:01 23 Dec 23
Good gym, with friendly helpful staff
Nichola Dancho
Nichola D.
18:05 22 Dec 23
Great place n activities for kids
Bruce Hain
Bruce H.
10:04 21 Dec 23
Great staff, nice facilities, lovely cafe!
Bruce Hain
Bruce H.
10:05 16 Dec 23
First time there... Really impressed.
Bethany Frances
Bethany F.
12:24 01 Dec 23
Great place for little kiddies if you need to keep them entertained on a rainy day. Nice little cafe too with drinks and snacks.Only downside is today they had no heating on when it's freezing outside, I was walking around in my coat!
Steven Illsley
Steven I.
19:03 29 Nov 23
My daughter does gymnastics classes here on a Saturday, also attended birthday parties, great venue, very clean and tidy
David Lear (First-Gen-Gamer)
David Lear (.
15:18 26 Nov 23
Great place brilliant atmosphere my daughter dose gymnastics here classes are fantastic.
Jessica Spencer
Jessica S.
10:51 16 Nov 23
This soft play is amazing! Round the corner from my house I go to the gym here and didn’t even realise they had one. I’ve been going here every week with my baby for a few months and it is so big! Lots of sections for different ages my baby loves it. My baby goes free until she is 1 and adults go free which is how it should be! The coffees are amazing and the menu is brilliant with really reasonable prices. Highly recommend!
Narinder Penny
Narinder P.
12:33 23 Oct 23
Great price for softplay. Food is also reasonably priced. Good for smaller and bigger children. Hot chocolate is super delicious. Always find it is bright and clean
Vicky Kells
Vicky K.
14:13 07 Oct 23
Great go bananas playarea
Jade
Jade
12:59 03 Oct 23
The gymnastics facilities are truly excellent and the staff are knowledgeable, fun, helpful and skilled. My children have been going to the pre-school classes for years and the classes are tailored to their abilities in the most gentle way, enabling them to enjoy learning and therefore succeed. Couldn't recommend enough. If you're unsure of which class is best, seek out Laura!
Jennifer Davis
Jennifer D.
06:36 29 Sep 23
I absolutely love this place and the staff are amazing especially Ed who my Granddaughter and myself love, he's our favourite 😁😉😆
Nick Myers
Nick M.
07:15 11 Sep 23
Excellent as always, my daughter does gymnastics here, both kids do trampolining and the coffee is good enough to get me through it 😜
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