The member has the right to cancel the membership agreement by sending or taking a written notice of cancellation to the reception or by following the link below to complete our online cancellation form. The member has 14 days starting with the day after he/she signs the contract. Dragonfly Leisure in this instance and where the membership has not been used, will refund in full all monies received. Deductions equivalent to our standard charges and the access card fee will be made to cover any usage within the 14 day period. In no other circumstances will fees be refunded.
Where an annual membership has been taken out the member has the right to cancel the membership agreement in writing either at reception or by following the link below to complete our online cancellation form within 14 days after he/she signs the contract. After the 14 day period no refund shall be given under any circumstances. Deductions equivalent to our standard charges will be made to cover any usage within the 14 day period.
A full payment month’s notice is required in writing for membership cancellations.
The deposit and final balance are non-refundable once payment. Any parties booked between the 16th March – 30th April 2020 wishing to postpone due to the coronavirus will be offered an alternative date up to and including the end of April 2021. Please email our parties bookings team at firstname.lastname@example.org if have a party booked between the 16th March – 30th April 2020 and wish to postpone.
Refunds or credit notes are not available once payment is made unless Dragonfly Leisure cancels the session.
We do allow children to be moved to an alternative day, subject to availability, as long as a minimum of 48 hours notice is given.
Refunds will not be issued for missed sessions or where the participant decides they don’t want to attend any more.
A full payment month’s notice is required for all cancellations which must be completed via the online form.
We accept that there may be occasions where you/your child may not be able to attend for an extended period of time due to injury, long term illness or other personal reasons. In these circumstances we offer the following options
It is important to note that our charges are calculated on 100% occupancy and as such we are unable to reserve a child’s place without payment.
The following Terms and Conditions apply for suspensions (where payments have been suspended)
The hirer must give a minimum of twenty eight days notice to cancel any one off or short term booking (less than 10 weeks) and three months notice for any long term regular bookings (10 weeks or more). Charges will apply to any booking not cancelled within this period unless the facility can be re-let. Dragonfly Leisure will waive any charges due where the booking can be re-let.
Block bookings will be invoiced one month in advance of booking and must be paid within the 30 day period. Where payment is not made a late payment fee will be added to the next invoice.
Court Hire and Sessions (Group Exercise Classes)
Facility Closure – Severe Weather / Maintenance Works
Refunds will not be offered where our facilities or activities are affected by severe weather conditions, essential maintenance works or forced closures out of our control.
Dragonfly Leisure will, where possible, offer additional sessions for the following activities that are affected by site closures.
Arrangements for monitoring & evaluation