The following operating procedures are based on current guidance – updated 19th March 2021.

Virtual on demand classes will be available from Monday 12th April at both our Writhlington and Midsomer Norton (cycling only) sites.  On demand sessions must be booked online. Customers will be able to choose the class they want to take part in on a touch screen located outside the studio. Access will not be permitted without a booking. Please note this is a single person booking. Additional members from the same household will be permitted to attend but must report to reception as they will not be able to gain access via the studio entrance without a valid booking. Proof of residency may be required, if more than one person is attending, so please bring this with you.

A number of ‘On Demand’ workout classes and exercises are also available via our booking app.

A number of live streamed instructor classes will be offered by our fantastic instructors from Monday 12th April.  Live streamed classes can be accessed via our bookings app. This is only available to members.

Instructor led and multi-household virtual classes will be available from Monday 17th May 2021. Bookings will be available from 9pm on Friday 7th May and Sunday 9th May for members and pay-as-you-go customers respectively.

Advance bookings only via our app (search DragonflyLeisure in the app store or google play) or our website booking platform. Please note you will not be able to attend any of our workout classes without a booking.

Members can book 9 days in advance, pay-as-you-go members 7 days. Please cancel your booking if you are unable to attend giving as much notice as possible. A non-attendance / late cancellation fee will be applied to members accounts where bookings are not cancelled at least 60 minutes prior to the start of the activity or where they fail to attend.

Please note pay-as-you-go customers will be unable to move or cancel their booking once payment has been made. Refunds are not available if you’re unable to attend at your booking time. Click here for full details on our cancellation and refund policy.

Customers will need to bring plenty of water with them as there will not be a facility on site to refill.

Changing and shower facilities will not be available.

Class sizes will be reduced, and a minimum of 10 minutes will be allowed between classes to allow for the safe dispersal and entry of attendees. We intend to offer more classes as demand dictates and where social distancing is eased.

Please do not arrive more than 5 minutes before the start of your class. We would prefer attendees to wait in their cars if arriving early and only enter the building approximately 2 minutes prior to the start of the class as this will avoid the need to queue.

Customers attending workout classes at our Writhlington site will only be able to enter via the studio reception entrance.  Customers will need to wait outside the studio until asked to enter by the instructor.

Customers will need to check their temperature and sanitise their hands prior to entering through the turnstile – please remember your access band. Please report to reception if you do not have an access band – access bands cost £9.95. A wall mounted contactless infrared thermometer will be positioned to the left of the turnstiles. Anyone with a high temperature (unit will alert you) should not attend the class. In this instance pay-as-you-go members will be allowed to move their booking to another day by emailing Wrist bands will still need to be swiped at the turnstile to register attendance, failure to do so will invalidate your request to move the booking. Please note CCTV will be used to verify these requests are genuine.

All our studios will be marked to ensure a minimum of 2m social distancing between attendees as such occupancy levels have been reduced.

Class content will be adapted to ensure that 2m social distancing can be maintained for the duration of the class.

Wipes will be available for customers to wipe down any equipment before and after use.

Towels / ‘sweat towels’ are not permitted.

Yoga mats will NOT be available for general use and will be removed from our studios.

Customers will need to provide their own yoga mats.

Customers booking back to back classes will be permitted to remain in the studio if their next class is in the same studio otherwise customers will be asked to leave and re-enter at the designated entry point.

Customers attending classes in studios 1 and 2 at our Writhlington site will need to exit via the external fire exit doors as directed by the instructor.

Studio 3 (Writhlington) – entry and exit via the studio reception entrance.

Instructor led group cycling classes will only be taking place on court 1 of our indoor tennis centre at our Writhlington site as this will allow us to provide a minimum of 3m between bikes. Customers attending group cycling classes will need to swipe their bands at main reception to confirm attendance. We hope to offer instructor led group cycling classes at our Midsomer Norton site once restrictions are fully eased.

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